An optional paid, fixed-fee assessment for decisions about IT and business systems that need investigation. We examine the agreed systems and process, explain what we find and recommend what to do first. The materials belong to you, to use with KGS, your own team or another provider.
The review provides findings and recommendations. Implementation is scoped separately. If you already know the support or project you need, we can discuss it directly.
A review helps you decide what work to commission. These are some of the situations it can address.
We agree what to examine before the review begins. That may include interviews, process notes, settings and sample records or reports, along with the responsibilities of your staff and providers.
Access is agreed in advance and should be limited to what the review needs.
The depth depends on the agreed scope. The review is expected to explain the findings, recommend an order of work and give you a way to judge later changes.
A map of how the work happens today: the tools involved, who handles each step and where the usual process changes.
A separate fictional field-service example, showing who handles each step. No client findings or measured results.
The problems worth addressing first, what they depend on and the questions that still need answers.
Low-risk changes to consider first, with the proposed owner and any dependencies. Implementation is scoped separately.
What to tackle over the next 90 days, in order, and what can wait.
Options for carrying out the recommendations, with tradeoffs and a reason to keep or replace the tools you have.
What to measure before and after a change so you can judge whether it helped.
Agree the question the review needs to answer, which systems or processes to examine, who to involve and what access is needed.
Talk to the people doing the work and examine the relevant tools and records. Check what happens in practice, including the workarounds.
Map the process, check the likely causes and identify what to address first. Separate quick-fix recommendations from changes that need more planning.
Explain the findings and options, answer questions and discuss the order of work and who could carry it out.
Involve someone who can approve the work and the people who use or support the systems. We will agree which documents, reports, sample records, settings, contracts or interviews are needed before collecting information. Permission to inspect them must cover the agreed scope.
Passwords and credentials should never be sent through the public website form or ordinary email.
No. We can discuss ongoing support or a specific project directly. A review is useful when you need to investigate the cause before deciding what work to commission.
Yes. The first call is to see whether KGS is a fit for the review. We discuss the problem, who needs to be involved, timing and access, then decide whether to propose a paid review.
The Systems Review covers the agreed investigation, findings and recommendations. It does not include implementing fixes. After the free fit call, the proposal sets out the scope, fee and deliverables before work begins. Any implementation is scoped separately.
No. The assessment materials belong to you. You can act on them with your own staff or an existing provider, discuss a separate project with KGS, or decide that no project is needed.
Yes. We can check whether the task is ready to automate, what data it needs, which errors matter and who would review the output. The review also sets out how to measure whether the change helps.
Not automatically. We look for the smallest useful set of information. Redacted records, samples, metadata, settings or interviews may answer part of the question. Any access to sensitive material should be agreed in the scope and handled under the engagement terms.
We may recommend changing a setting, simplifying the process, assigning an owner or asking your provider for a specific change. Better use of the software you have can be the right answer.
Describe the problem and why you want to address it now. If the work looks like a fit, we will suggest a short conversation.
